Instructions

How can I give to the program?

CIFK makes it possible to select a child and give online; or you can select a child, shop, and drop off the gift at the sponsoring agency. Penquis is a central drop off location for all gifts at 262 Harlow Street, Bangor, ME. We will see that any donation gets to each designated site. The search feature allows you to search for a child by town, age, or by sponsoring agency. If you give a general donation, we will select a child that hasn’t been sponsored yet and shop for you.

What is the drop-off deadline?

Monday, December 18th

Please e-mail rmuscatell@penquis.org with any anticipated delays.

I have a customer service inquiry.

Please contact:

Renae Muscatell
Community Relations Manager at Penquis
rmuscatell@penquis.org

Did my order go through?

If you do not get a confirmation of your order, once placed, please check your spam, junk or other folders, or contact us. It is most likely your order went through, but it may have been blocked due to security settings. We can send you your confirmation order with the all the details and instructions. The average donation to meet one child’s need or wishes is approximately $100.

Do I need to wrap the gifts?

No, the gift wrapping can get torn in transport. Gift bags are fine. Otherwise, we can help families with gift wrapping.

Is the Child ID Code important?

Yes! Please include the child ID code when returning the gift. This is very important when returning the gift. If you are unsure of the child’s ID, please reach out to us by email at rmuscatell@penquis.org and we can look it up by your email or name. This helps us ensure that the gift goes to the correct child.

What can I expect when I drop off my gifts at Penquis?

Drop off is M-F 8:00 am – 4:30 pm at 262 Harlow Street, Bangor, ME 04401 . A receptionist will greet you in the lobby. If you’d like to call ahead and would like us to get your package from your trunk, we are happy to do that, please feel free to call to set that up at (207) 973-3558 or email me at rmuscatell@penquis.org . If you are giving a cash donation online, we will happily shop for you. If you are ordering a gift and having it shipped to Penquis please include the child’s ID code in the order notes if possible or let us know so we can match the gift to the correct child.

What if I can’t find the gift item?

Please know purchasing a gift card instead of the gift item is totally fine. This year we understand the many challenges to getting out, shopping, and finding items. We have spoken with the families and they are understanding and happy for any help they receive during the holiday season.

We thank you for your support of children throughout our community during the holiday season. CIFK collaborates with a variety of participating agencies. The service providers for these organizations and programs identify families facing significant hardships and then enroll them in the CIFK program.

Thank you for adding joy this holiday season!