Article Title: Heating Assistance (Home Energy Assistance Program HEAP)

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Notice from Maine State Housing Authority

February 1, 2024: The Home Energy Assistance Program (HEAP) is a program that provides a fixed amount of funding to Maine each year from the federal government. Based on the most current projections, we will not be able to guarantee payment for processed applications taken after 5:00PM on March 1, 2024. HEAP has now used over 75% of the funds available and has additional applications in the pipeline that we expect will use the remaining funds. We will make every effort to provide assistance to eligible applicants who submit a completed application by the deadline, but cannot guarantee that assistance will be available.

If you need assistance after the deadline, please apply and we will keep a waiting list should there be funding available. We will work through the pipeline as quickly as possible, but please know that assistance is not guaranteed.

Please click the button below to book your appointment online.


Fuel Assistance (Home Energy Assistance Program, HEAP) assists income-eligible households in Penobscot, Piscataquis, and Knox counties with high winter heating costs. Homes may be heated with oil, kerosene, coal, pellets, wood, LP gas, or electricity.


Appointments will be done in person or over the phone. There are drop boxes at each Penquis location, if you would like to drop your application and documentation off at any of our office locations, our Receptionists can make photocopies as needed.

The initial appointments are booked for priority households for those who pay their own heat,  households that have children 72 months or those who are 60 years and older or those who are disabled that applied last year.  Appointments are then booked for anyone else who pays for their own heat and does not fit in the priority category and then appointments are booked for clients whose heat is included.  If you meet this criteria, watch for an appointment card in the mail.  If you cannot make that appointment date, please call to reschedule in mid-August.  Please remember this is a fuel assistance program and it is not designed to pay for your entire heat for all of the heating season.  We will do our very best to get you scheduled and served as soon as possible.

For the HEAP appointment line, please call 207-973-3630 or 1-800-215-4942. You can also try any of these local numbers:

  • Bangor: 207-973-3500
  • Dover: 207-564-7116
  • Lincoln: 207-794-3093
  • Rockland: 207-596-0361 

Once you’ve had your phone appointment, please send in the following:

  1. The primary applicant (the person applying), if available, will need to provide a valid or expired photo ID such as a Driver’s License, State Issued ID Card, Passport, SNAP/EBT Photo ID, or US Military Photo ID Card.
  2. Social Security Cards & dates of birth for ALL household members.
  3. Your most RECENT electric bill.
  4. A copy of your fuel bill with name and account number.
  5. If you rent, you must include the name, street address, and phone number of your landlord if you are renting.  If you live in a hotel/motel, you will also need 60 consecutive days of receipts.
  6. Proof of ALL GROSS income for ALL household members for the previous 1 month, not including the month of your appointment.
  7. Additional documents including, but not limited to: proof of ALL interest income, school loans or grants, child support, TANF, and notes of support from anyone who assisted you or your household with dollar amount of assistance for the same time frame as your gross income.
  8. If you are the guardian for a client, you will need to send in your Guardianship Documents.  You will also need to send the client’s and guardian’s Photo ID as well in order for the client’s application to be completed.  The client does not need to be present.