Resident Services Coordinator

Job Overview

Join our Team! Penquis, a social services agency serving Penobscot, Piscataquis, and Knox counties for over 50 years, is currently seeking a full-time Resident Services Coordinator working directly with affordable housing locations and the management agents to provide service coordination and referral resources to tenants. This is a full time (40hrs per week) hybrid position based out of the Bangor office.

Responsibilities

• Provide hands-on supportive management.
• Inform residents available services via regular written, telephone, and in-person communication. Develop and maintain a structured, computerized and printed list of referral resources at each property.
• Provide intake and assessment of individual households to determine needs and potential community resources benefits and provide appropriate referrals and service advocacy
• Establish professional relationships with clients; provide services to clients in a compassionate and friendly manner; provide guidance which encourages residents to make choices that are in the best interest of their tenancy and selves.
• Advocate for residents as a liaison between fellow residents, management staff, community agencies, and providers as required and serve as a referral resource clearing house for residents.

Requirements

• High school diploma or equivalent required. A bachelor’s degree in social work or a related field is preferred.
• Working knowledge of areas resources for low-income individuals.
• Valid driver’s license and reliable, insured transportation.
• Upon hire and periodically thereafter, must comply with Penquis background check requirements with satisfactory results as outlined in current contract provisions.

Benefits

• 14 Paid Holidays (Including your Birthday!)
• Paid Time off +3 days upon hire
• Paid training for all required certifications
• Dental/Health/Vision
• Retirement Plans
• Tuition Reimbursement
• Wellness Incentives
• Employee Assistance Program

Additional Details